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Team Lead - Pre Sales (TEA08911)

Pre Sales
Bengaluru
About Us
Livspace is Asia’s largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore.

Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres.

Backed by marquee investors, the company’s goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery—all with the ultimate goal of turning homeowners’ dreams into reality.
For more information, please visit: https://www.livspace.com/in/about-us
Job Description
Play an integral role in achieving our ambitious customer experience and business objectives. You will groom & nurture your span into best in class PSEs who can achieve desired business goals month on month. You will bring in strong team  management skills combined with a solid target oriented mindset. You will set up best practice processes, enhance the overall experience we give to our customers and drive targets for the team.
We serve homeowners looking to get their home interiors done - almost always a big decision with several parameters to work with. You will be a true thought partner to every prospect and customer we interact with, ensuring that they go ahead in the cycle with a solution.

  • Be responsible for meeting and exceeding the city-level targets along with your own OKRs.
  • Be responsible for continuously developing a team of agents into fantastic relationship executives.
  • Be responsible to ensure that key productivity metrics like dialled calls, MQLs of each team member is achieved.
  • Be responsible to assess the leads pipeline of each city you are responsible for and prioritize call tasks accordingly, ultimately ensuring that the active leads bucket is fully utilized.
  • Be responsible for leading and closely tracking experiments / pilots, if any, that are run time to time.
  • Take responsibility for real-time call queue management in order to ensure hygiene of input metrics.
  • Be responsible for schedule adherence of each & every individual within the team.
Job Requirement
  • Graduation / Post Graduation or equivalent
  • 5-7 yrs of relevant experience in handling a team inside sales or pre sales agents.
  • Track record of over-achieving targets
  • Strong phone presence and experience outbound/telesales calling
  • Experience in driving productivity & performance metrics goals
  • Experience working with Salesforce.com or similar CRM
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Proven pre sales / inside sales experience
  • Ability to multitask, prioritize, and manage time effectively
  • Display a high level of professionalism, integrity, and maturity.
  • Understanding of home interiors domain will be an added advantage